"How did he look when he said that?" "Huh, you mean what he said?" "No, I mean: did you also look rather than just listen?" In our conversations, we tend to listen carefully to the other person's arguments. If you only pay attention to that part, you miss a lot of the...

I often say this during my training courses: Communicating is Anticipating! Before an important conversation, you are probably well prepared. You have weighed up the pros and cons and estimated how the other person might react. During the interview, you know how to...

This summer, I attended Joe Navarro's master class. A former FBI agent who specialises in non-verbal communication. Today, he still provides training to the FBI. In order to appreciate non-verbal communication, I shared three key points of interest last week. Now I...